Refund Policy for Ace Publishing Services

At Ace Publishing Services, we are committed to delivering high-quality publishing, eBook, and related services. However, we understand that there may be instances where our clients are not fully satisfied. This Refund Policy outlines the terms and procedures for requesting refunds.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Services were not delivered as described in the service agreement or order confirmation.
• Significant errors or omissions occurred that cannot be reasonably corrected.
• A formal refund request is submitted within 14 days of service delivery or completion, unless otherwise agreed.

Non-Refundable Services

Certain services are non-refundable once work has commenced or been delivered. These include, but are not limited to:

• Completed manuscript writing, editing, or proofreading services.
• Book formatting, layout, and cover design that has been delivered to the client.
• eBook or print book publishing and distribution fees already processed.
• Any third-party services or fees (e.g., ISBN registration, marketing campaigns) that have been paid on behalf of the client.

Partial Refunds

In cases where work has been partially completed, Ace Publishing Services may offer a partial refund. The amount will be determined based on:

• The percentage of work completed at the time of the refund request.
• Expenses incurred for third-party services that cannot be recovered.
• Effort and time already invested by Ace Publishing Services in delivering the service.

Requesting a Refund

To request a refund from Ace Publishing Services, please provide the following information via email at info@acepublishingservices.com:

• Your full name and contact details.
• Invoice or order number.
• Detailed reason for the refund request.
• Any supporting documents or evidence related to the issue.

All refund requests will be reviewed by our support team. Ace Publishing Services will respond within 7-10 business days with a determination.

Refund Process

If a refund is approved, it will be issued using the same payment method used for the original purchase. Please note:

• It may take additional time for banks or payment providers to process the refund.
• Refunds may be adjusted for any non-recoverable costs or partially delivered services.
• Refunds will be made in accordance with applicable laws and regulations.

Exceptions

Ace Publishing Services reserves the right to deny refunds in the following scenarios:

• Requests made after the 14-day period without prior agreement.
• Services already completed to specification and delivered to the client.
• Changes in the client's personal preferences that do not reflect errors or service shortcomings.

Contact Us

If you have any questions about this Refund Policy or wish to initiate a refund request, please contact Ace Publishing Services at info@acepublishingservices.com. Our team is committed to addressing concerns professionally and promptly.

This Refund Policy is applicable to all services provided by Ace Publishing Services and is subject to change. Clients are encouraged to review this policy periodically for updates.